Privacy Policy

Effective Date: May 24, 2018

The Addiction Resource Hub website from Facing Addiction with NCADD uses Capacitype mapping and data services (“Capacitype services”), an initiative of Transforming Youth Recovery, a non-profit corporation for the management of website features and services. Any reference to "we," "us," "our website," “this site,” or “Capacitype” are references to http://resources.facingaddiction.org and all other web properties using Capacitype services now and in the future. 

We are committed to protecting your privacy and to developing technology that gives you a secure online experience while furthering your ability to access resources and services for your overall well-being. Capacitype services include links to the websites of other institutions and organizations. This Privacy Policy does not apply to those third party websites and we cannot assume responsibility for the privacy or information policies, practices or actions of any third parties. To learn how any third party website uses your information, please review the third party website’s privacy policy. 

This Privacy Policy explains how we collect and use your personal information. Your access to and use of this site, including providing your personal information, constitutes your acceptance of and agreement to comply with this Privacy Policy, including any changes in effect prior to your use of this site. If you do not agree to this Privacy Policy, do not access or use this site or provide any personal information through this site. This policy may be amended from time to time, in our discretion and without further notice to you, as we adapt to a changing business, technological, and regulatory environment. Any material change to this policy will be noted at https://help.capacitype.com/collection/80-releases-and-notices. We encourage you to check this site periodically and review the most recent Privacy Policy, as indicated by the Effective Date shown above. Your use of Capacitype after the date of any revision constitutes your acceptance of and agreement to comply with the revised Privacy Policy. 

Anonymity and your personal information 

You are encouraged to remain mindful that this site has been developed to help people find and access care and support services within their communities. Any information submitted for publication through Capacitype services, including personal contact information associated with any resource data, is subject to search engine (e.g. Google) queries. Protocols have been put in place to encourage site indexing on a daily basis to reflect any information which may be updated.

Information we collect

In certain areas of this site, such as those in which you complete an account profile, submit data for publication or create a new account, we may request that you provide us with your personal information, such as your e-mail address, name, zip code, professional credentials, or work contact information. Whether or not to provide such personal information is completely your own choice. If you choose not to provide such information, however, it may impact our ability to provide you with certain website features, services or assistance. 

You should be aware that, when you disclose your personal information in a profile or other medium on this site, that information may be visible to others. If you believe that anyone is improperly collecting or using information about you or other users, please contact support@capacitype.com

When visitors use this site, we collect and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which links were "clicked." Collecting such information involves the collection and logging of IP addresses, operating system, and browser software used by each user of the website. Although such information is not always considered personal information, we can determine from the IP address a visitor's Internet Service Provider and the geographic location of his or her point of connectivity.

Cookies

We collect non-personal information in part through the use of "cookies"—that is, small text files placed on your computer's hard drive—that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the website, the actions you take to search for resource content, and the features you choose to use. This helps us identify the most popular areas of our website and determine the effectiveness of our features. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so that when you end your session and return to the same web site at a later date, the cookie information is still available.

Cookies allow us to serve you better and more efficiently, and to personalize your experience with this site. Most web browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer, enabling you to decide whether to accept or reject the cookie. You can also disable or delete the stored data used by technology similar to cookies, by managing your browser’s “add-on settings.” As our cookies allow you to access some of this site’s features, we recommend that you leave cookies enabled. Otherwise, if cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.  

We contract with numerous service providers to provide us with data collection and reports regarding user activities on this site. These service providers may use cookies on our behalf and may receive information about your browsing activity. They may store information such as city, state, zip code, and/or email address on our behalf. This site does use services provided by Google Analytics. To learn more about how Google collects and processes data, please go to https://www.google.com/policies/privacy/partners 

Under no circumstances may our service providers use your information that is collected through this site other than in connection with providing services to us so that this site can become more useful and efficient. If you would like to opt-out of having your information included in or collected by these particular service providers, please contact support@capacitype.com.

Please be aware that if you do not configure your browser, or actively opt out, you will accept cookies provided by this website. For more information on how to configure your browser, please refer to the documentation accompanying your browser.

Third party websites

This site contains links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of such other websites, and this Privacy Policy does not apply to such websites. We encourage you to be aware when you leave this site and to read the privacy statements of each and every website that collects your personal information. This Privacy Policy applies only to information collected by Capacitype services.

How we use information we collect

We may use your personal information to improve this site and customize your experience. For example, we may use your personal information to determine which notifications or messages will appear on your screen or in your account profile; to send you service announcements, administrative messages, and other information; to send you national advocacy announcements or other items that we believe may be of interest to you; to send you certain e-mail messages that are critical to your use of Capacitype, such as system status updates; to "pre-populate" forms that are displayed for the purpose of searching for and finding data submitted for publication; and to support the operation of this site, such as account maintenance.

We may share information provided by our visitors to this site with service providers or vendors we have retained to perform services on our behalf, or with our partners. These service providers are contractually obligated to protect such information in a manner consistent with this Privacy Policy and otherwise applicable law and are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.  

We may require third party service providers to adhere to applicable laws, policies, and regulations policies regarding the privacy of our users and to otherwise handle personal information in a responsible manner.  We do not, however, assume any responsibility for any acts or omissions of third parties, including the manner in which they use information received either from us or independently. If you believe a third party associated with, or who claims association with Capacitype services, may be improperly collecting or using information about you obtained through or in relation to this site, please contact support@capacitype.com and we will forward your message to the third party.

We may use non-personal information in aggregate form to build a more useful website. We may perform statistical analyses of the collective characteristics and behavior of our users, and measure demographics and interests regarding specific areas of Capacitype services. We may provide statistical information based on this data to our third party partners. We may also use the aggregate data to inform these third parties as to the number of people who have seen and clicked through links to their resources or services.

We do not sell, re-sell or distribute for resale your personal information. Periodically, you may receive email invitations to participate in fundraising activities or calls to action for a national or local advocacy effort aimed at addressing the public health crisis of addiction in the U.S. You may choose to unsubscribe from any email invitation or mailing list received through or maintained by this site by following the instructions included in the email.  

Notwithstanding anything to the contrary, we reserve the right to retain or disclose information submitted by or concerning any user that we believe is reasonably necessary to protect our systems or operations. We may also retain and disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. We cooperate with law enforcement agencies in identifying those who may be using our servers or website for illegal activities. We reserve the right to report any suspected illegal activity to law enforcement for investigation or prosecution or to suspend or terminate your account or access in connection with any suspected illegal or infringing activity or if you are in violation of our Terms of Use or this Privacy Policy.  

If Capacitype services are involved in an acquisition or sale of all or a portion of its assets, your personal information may be disclosed, transferred, or otherwise involved in such transaction. In such circumstances, you will be notified via a prominent notice from this site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Opting out

Our site provides you the opportunity to opt out of receiving communications from us at any point where we request that you provide us with your personal information. Where indicated just select the appropriate option. For example, you may “opt out” of receiving email invitations to participate in fundraising activities or calls to action for a national or local advocacy effort at any time in a variety of ways: 

  • By using the opt-out or unsubscribe link included in each email;
  • By changing your preferences on the My Account settings page of this site (if available); or 
  • By contacting us at support@capacitype.com

If you have created more than one account and provided more than one email address for Capacitype services, you may continue to be contacted unless you request to unsubscribe each email address you have provided. 

Social media sharing

This site includes Social Media sharing features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

Security protocols

The security of your personal information is important to us. We use reasonable technical, physical, and organizational security measures to protect your personal information, both during transmission and once we receive it, but we cannot guarantee its absolute security. We review and update our security practices periodically and as required by applicable laws or regulations.  

If you have any questions about security on our site, you can contact us at support@capacitype.com.

Survey participation

Occasionally, we may conduct surveys in order to better understand your needs relating to resources and services, or to better understand the nature of certain resources and services. As a national database of prevention, early intervention, treatment, and recovery support services, Capacitype services include periodic research activities, which may include the use of surveys, to best describe the landscape of resources and services both nationally and in local geographies. Participation in any presented survey is completely voluntary. We will not share your survey information or responses with any third party, except in aggregate form.

Correcting personal information

If you would like to have your personal profile information removed from our database, or would like to correct, update, amend, or deactivate such information, you can use editing tools on the My Account settings page to update your personal information or cancel your account at any time. You may also contact us at support@capacitype.com and we will use reasonable efforts to comply with your request. Keep in mind, however, that residual information will remain within databases, access logs, and other records, which may or may not contain such personal information. 

Access and data retention 

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain resources data created on this site, such as map assets, even after your personal account information is deleted from the site. If you wish to cancel your account or request that we no longer use your information for any purpose or use other than stated above, contact us at support@capacitype.com or use editing tools on the My Account settings page to cancel your account. Once your account is canceled, your personal account information will no longer be available for viewing, access, or use by any other user of the site, and we will use your content only as specified above.

Children’s privacy

Capacitype services comply with the Children’s Online Privacy Protection Act and applicable state laws.  This site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 years of age. If a child has provided us with personal information, a parent or guardian of that child should contact us at support@capacitype.com.

Your California privacy rights—if applicable  

California residents who have an established business relationship with Capacitype services have the right to prevent Capacitype services from disclosing their personal information to third parties for such third parties’ direct marketing purposes. You may exercise this opt-out right, free of charge, by contacting us at support@capacitype.com.  

California law requires this Privacy Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology, we do not make any guarantee that we will honor DNT signals. For more information on Do Not Track, you may visit www.allaboutdnt.org.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites.

Questions and accountability

We will maintain and protect the personal information provided for activation of a Capacitype user account. We have designated an individual who is accountable for compliance with privacy standards. If you have questions about our Privacy Policy or our use of your information, or if you need help changing your personal information or to opt-out, please contact us by sending an email to support@capacitype.com or contacting us at:

Capacitype, Transforming Youth Recovery
c/o The Stacie Mathewson Foundation
P.O. Box 5011
Reno, NV 89513

TEL: (775) 360-5672